Mohd Mundashi Pathānkot India

My experience at Honda service center

There are experiences in life which you want to share with others. Either these are among the best or among the worst. Mine falls in the later category.

I visited a Honda service center, I was relectent to visit due to current Covid-19 situation, but my vehicle would take it any more.

To my surprise, none of the government norm were followed. No staff member was wear mask nor was social distancing followed. My vehicle needed service badly. Also I was wearing mask and there was only one customer besides me so I decide let it be, I will get my vehicle serviced.

I had an annual maintenance contract purchased and it had been 10 months but to my surprise they said it had been expired. When I checked the purchase date for the contract it wasn't mention on the booklet. Again I thought, I had to do the service and let it be.

As if it wasn't enough, when 4 new customers came they made them sit in the same small room next to eachother. To make it worst other customers were not wearing masks. I went out of the room and I spend next 1 hr standing in the lobby.

Finally when my vehicle was delivered it was soaked in water. Water was literally dripping from the vehicle. I have video of that and the service guy stand in front of me without any shame on his face declaring service had been done and I can take my vehicle.

I never expected this kind of unprofessional behaviour from a service center of Honda.

I have raised this issue with the Honda customer service, and it's been 1 week and no response from there side. I will update this article if I have an closure.